Return Policy for Ubayshop

Thank you for shopping with us at Ubayshop. We want to ensure that you have a satisfying shopping experience, and our return policy is designed to make the return process as straightforward as possible. Please read the following return policy carefully:

  1. Eligibility for Returns:
  • Products eligible for return must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 3 days from the date of delivery.
  1. Non-Returnable Items:
  • Certain items are not eligible for return, including but not limited to:
    • Personalized or customized products.
    • Perishable goods.
    • Intimate or sanitary goods.
  1. Return Process:
  • To initiate a return, please contact our customer service team at 09603-000222 or email us info@ubayshop.com. within the specified return period.
  • Provide your order number, a clear description of the reason for the return, and any relevant photos if applicable.
  • Our customer service team will guide you through the return process, providing you with a return authorization if your request is approved.
  1. Shipping for Returns:
  • Customers are responsible for the shipping costs associated with returns unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  1. Inspection and Processing:
  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds or replacements will be processed within 7 business days from the date of receiving the returned item.
  1. Refunds:
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that the original shipping charges (if any) are non-refundable.
  1. Replacements:
  • If you received a defective or damaged product, we will provide a replacement at no additional cost.
  1. Cancellations:
  • If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled.
  1. Refusal of Returns:
  • We reserve the right to refuse returns that do not meet the eligibility criteria or if the return process is not followed.
  1. Contact Information:
  • For any questions or concerns regarding the return process, please contact our customer service team at 09603-000222.