WHO WE ARE

Our website address is: ubayshop.com

Thank you for visiting Ubayshop.com. We are a company, creating products to enhance your website building experience. Please read this Return Policy, providing consent to document in order to have permission to use our services.

Return Policy for Ubayshop

Thank you for shopping with us at Ubayshop. We want to ensure that you have a satisfying shopping experience, and our return policy is designed to make the return process as straightforward as possible. Please read the following return policy carefully:

  1. Eligibility for Returns:

 

  • Products eligible for return must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 3 days from the date of delivery.
  1. Non-Returnable Items:
  • Certain items are not eligible for return, including but not limited to:
    • Personalized or customized products.
    • Perishable goods.
    • Intimate or sanitary goods.
  1. Return Process:
  • To initiate a return, please contact our customer service team at 09603-000222 or email us info@ubayshop.com. within the specified return period.
  • Provide your order number, a clear description of the reason for the return, and any relevant photos if applicable.
  • Our customer service team will guide you through the return process, providing you with a return authorization if your request is approved.
  1. Shipping for Returns:
  • Customers are responsible for the shipping costs associated with returns unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  1. Inspection and Processing:
  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds or replacements will be processed within 7 business days from the date of receiving the returned item.
  1. Refunds:
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that the original shipping charges (if any) are non-refundable.
  1. Replacements:
  • If you received a defective or damaged product, we will provide a replacement at no additional cost.
  1. Cancellations:
  • If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled.
  1. Refusal of Returns:
  • We reserve the right to refuse returns that do not meet the eligibility criteria or if the return process is not followed.
  1. Contact Information:
  • For any questions or concerns regarding the return process, please contact our customer service team at 09603-000222.